Account Terms
Consistent across all pages: account creation requires identity verification, deposits are processed within 15 minutes, withdrawals within 24 hours after verification.
LEGAL REFERENCE
base64 - Our Legal Commitment to Pakistan Players
base64 operates under clear legal terms designed for your account security and payment protection. We've built our policies around Pakistani payment rails—JazzCash, Easypaisa, SadaPay and Raast—so your deposits...
Account SecurityPayment VerificationDispute ResolutionData Protection
Terms of Service and Jurisdiction
base64 operates where local law permits and maintains compliance with payment regulations across supported regions in Pakistan. Your account is subject to our terms of service, which cover account creation, deposit and withdrawal procedures, game rules, and dispute handling. We verify all account holders and monitor transactions to prevent fraud. Payment methods—JazzCash, Easypaisa, SadaPay and Raast—are processed through licensed local partners. Withdrawals
are processed within stated timelines after verification. Any disputes are resolved through our support team and documented in your account history. We retain transaction records for regulatory compliance.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT CHANNELS
How to Reach Our Legal Team
Team online
Email Support
Contact our legal and compliance team at [email protected] for account disputes, payment issues, or policy questions. Responses within 24 hours during business days.
Live Chat
Open the chat widget in your account dashboard to speak with a support agent about account verification, withdrawal holds, or terms clarification in real time.
Account Settings
Review your account agreement, payment history and dispute records directly in your account settings. Download copies of your transaction logs and verification documents anytime.
TRUST SIGNALS
How We Earn Your Confidence
Verified Payments
Every deposit and withdrawal is verified against your account identity. JazzCash, Easypaisa, SadaPay and Raast transactions are cross-checked with payment partner records before processing.
Transparent Terms
Our terms of service are written in plain English and cover every aspect of your account—from sign-up to withdrawal. No hidden clauses or surprise policy changes without notice.
Dispute Resolution
If you dispute a charge or withdrawal, we investigate within 48 hours and provide a written resolution. Your account history shows every decision and the reasoning behind it.
Data Security
Your account data is encrypted and stored on secure servers. We do not share your personal information with third parties except payment processors required to complete your transactions.
Compliance Audits
We conduct regular internal audits of account verification, payment processing and dispute handling to ensure consistency with our published terms and local regulations.
Account Access
You can download your full account statement, transaction history and verification records at any time from your account dashboard. No fees for data requests.
CONSISTENCY ACROSS POLICIES
How Our Legal Pages Align
Payment Methods
All legal pages reference the same payment partners: JazzCash, Easypaisa, SadaPay and Raast. Minimum and maximum limits are identical across all pages.
Dispute Handling
Every policy page describes the same 48-hour dispute investigation window and the same escalation path to our compliance team.
Data Retention
Consistent policy: transaction records retained for 7 years, account data retained for 3 years after closure, all subject to local data protection law.
Support Availability
All pages list the same support channels: email, live chat and account settings. Response times are consistent across all policy pages.
Verification Standards
Identity verification requirements are identical across all pages: government ID, proof of address, and payment method confirmation before first withdrawal.
Compliance Updates
All policy pages carry the same update date and notification method: email alert to your registered address if terms change materially.
What Defines Our Legal Approach
Transparent Operations
We publish our terms in full, explain every fee and hold, and show you exactly why your account is flagged for verification. No hidden rules.
Local Payment Rails
We've built our legal framework around JazzCash, Easypaisa, SadaPay and Raast so your deposits and withdrawals follow Pakistani payment law and clear instantly.
Fast Dispute Resolution
Disputes are investigated within 48 hours and resolved in writing. You can appeal any decision through our escalation process documented in your account.
Account Security First
Every account is verified before first deposit. Two-factor authentication is available. Your password and payment details are encrypted end-to-end.
Withdrawal Guarantees
Withdrawals are processed within 24 hours after verification. If a withdrawal is delayed, we notify you in writing with the reason and expected resolution date.
Compliance Transparency
We comply with local regulations in supported regions and document our compliance measures. You can request a compliance summary for your account anytime.
Legal Questions Answered
We investigate all disputes within 48 hours. You'll receive a written response explaining our findings and any action taken. If you disagree, you can escalate to our compliance team for a second review. All dispute records are stored in your account history.
We retain your account data for 3 years after closure for regulatory and dispute purposes. Transaction records are kept for 7 years. You can request deletion of non-essential data after the 3-year period by contacting our legal team.
Yes. All deposits are verified against your account identity and cross-checked with payment partner records. Funds are held in segregated accounts and processed only to verified withdrawal methods. Payment partners are licensed and regulated locally.
We require government ID, proof of address and payment method confirmation before your first withdrawal. Verification typically completes within 24 hours. If we need additional documents, we'll email you with a clear list and deadline.
Yes. Your account dashboard includes a download option for your complete transaction history, statement and verification records. You can export data in PDF or CSV format at no cost anytime.
We notify you in writing with the reason for any hold. Most holds are resolved within 24 hours. If a hold extends beyond 48 hours, we provide a written explanation and expected resolution date. You can contact support to escalate.
Your data is encrypted end-to-end and stored on secure servers. We do not share personal information with third parties except payment processors required to complete transactions. Two-factor authentication is available to secure your account login.